WHAT WE DO
IT'S 100% CUSTOM Your systems, your process, your culture.
No cookie cutters around here.
IT'S ACCESSIBLE Materials are plainly written, easily understood. Designed for team members of all levels - no 500-page paperweights.
IT'S HANDS-ON We put boots on the ground, spending time with a variety of stakeholders. We'll incorporate those learnings and best practices into your system.
IT'S A GREAT VALUE Our experience and focused approach allow us to offer competitive pricing. We let you spend your time where it belongs - on your business.
our STORY
The O&T DIFFERENCE
O&T Consulting works with companies to develop operations content and business systems - operations manuals, SOPs, training programs, resource toolkits, and more. We specialize in multi-outlet retail, creating systems and processes that enable team members of all levels to execute with excellence.
Rebekah Horowitz founded O&T after spending years developing operating systems across a wide variety of platforms. She has worked for leading companies & institutions like Johnson & Johnson, Hershey’s, Harvard University, and Driven Brands/Meineke, and has been responsible for creating and executing operating systems for each.
Whether rolling out a complete business system reboot across 900+ franchise locations, developing a field sales playbook for a major consumer product launch, or creating and overseeing a comprehensive international development strategy and process for a university, she saw the same needs again and again. No matter the industry, organizations need operating systems that are clear & concise, results-oriented, accessible to all stakeholders, and supported by strong training & tools so they are easy to execute.
O&T was created to build those systems.